If you encounter some issues with Parsify Desktop, this page includes some useful troubleshooting tips that may help you find a solution.
When an issue occurs with the internal input parser, the app may stop evaluating some or all expressions. To see what’s wrong, you should try enabling the debug mode. Using the top menu, go to View → Preferences and click on the Plugins tab. Then, insert DEBUG=true into the Configuration field. Now, the blank results should start showing some errors or warnings. If that’s not the case, or you cannot understand what they really mean, please get in touch.
We value your privacy and, hence, do not send any crash logs outside of your computer. We do, however, keep them locally in a single file. There are two ways for you to find it:
Open the app preferences and click on the Open logs in the bottom-left corner.
The red arrow shows the aforementioned button, which will open the folder on your operating system with the log file.
Sometimes, when things really go wrong, you may not be able to even open the app preferences! If that’s your case, you can locate the log file manually - the table below should help you do so:
| Operating system | File location |
|---|---|
| macOS | ~/Library/Logs/Parsify Desktop/main.log |
| Windows | %USERPROFILE%\AppData\Roaming\Parsify Desktop\logs\main.log |
| Linux | ~/.config/Parsify Desktop/logs/main.log |
Feel free to browse the contents of the log file using any text editor. We may also ask you to send it to us to help you troubleshoot certain issues.